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 Random Iphone Crashes?!?!?

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zTrace



Join date: 2012-09-16
Posts: 83

PostSubject: Random Iphone Crashes?!?!?   Sun Sep 30, 2012 4:37 pm

Anyone else get these? Especially at the tower event?????
So I clicked to do the next floor, -Crash-, I re-opened the app... 7:00mins left... I mean cmon' i didn't even get to do the floor!!!!!!
This is taking a toll on me... ever since i updated to IOS 6 it's been happening more often. What can I do????? =(
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Dannupa



Join date: 2012-09-17
Posts: 60

PostSubject: Re: Random Iphone Crashes?!?!?   Sun Sep 30, 2012 5:21 pm

Happening to me too. I still have the old iPhone software, so it's not that. The worst is when it happens on a boss and you not only lose time, but the 100BT for an extra attempt. I'm probably 1000BT behind where I should be now because of this.
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profile4
Tyrant of the End [LEGENDARY]


Join date: 2012-09-14
Posts: 305

PostSubject: Re: Random Iphone Crashes?!?!?   Sun Sep 30, 2012 5:28 pm

Same here. This and the black screen after losing to a boss are really pissing me off xD
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memphiskite
Battalion General [LEGENDARY]


Join date: 2012-09-15
Posts: 1751

PostSubject: Re: Random Iphone Crashes?!?!?   Sun Sep 30, 2012 5:41 pm

profile4 wrote:
... and the black screen after losing to a boss are really pissing me off xD
That happens to me too on an Android.... luckily, force quitting the app and reopening it means I won't have to wait too long for it.
Still wondering whether I get to earn very low BT from the loss though.... I can slightly remember in the Demon Tower event they did it....
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Valhades
☆☆


Join date: 2012-09-09
Posts: 155

PostSubject: Re: Random Iphone Crashes?!?!?   Sun Sep 30, 2012 5:44 pm

profile4 wrote:
Same here. This and the black screen after losing to a boss are really pissing me off xD

I had a feeling it wasn't just me. Running a Galaxy S3 and I have this issue ever since I started the event.
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jmrrice



Join date: 2012-09-23
Posts: 36

PostSubject: Re: Random Iphone Crashes?!?!?   Sun Sep 30, 2012 9:21 pm

android here, i get crashes every time i lose from a boss..
sucks but i just force close the app, and i just resume the game. its just annoying..
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pnoytroi
Gingerbreadian [SPECIAL]


Join date: 2012-09-13
Posts: 946

PostSubject: Re: Random Iphone Crashes?!?!?   Mon Oct 01, 2012 1:12 am

Have you guys put in a complaint to silicon?

If enough people write to them to bring it to their attention, they can put it on their radar. I will follow up again.

This is an email that I sent, their response, what I responded, and their final response:


Thank you for contacting the Fantasica Support Team! We are constantly striving to improve our service and appreciate your valuable feedback!

Regarding your inquiry, we have forwarded it to our technical department and we are currently investigating the issue on our side. We shall get back to you as soon as we receive the resolution you need.

As always, your continued patronage is very important to us. If you have any additional questions, please do not hesitate to ask. For ongoing service requests, we ask  that you retain any previous relevant emails in order to facilitate the support process. Thank you again for playing Fantasica and we look forward to hearing from you again.

Kind regards,
The Fantasica Support Team

---

Thank you for the response but I have a problem with the response:

1.) I am using an iPhone as indicated by my signature "Sent from my iPhone"

2.) I have deleted the game and re-downloaded it and still facing the same problems

Sent from my iPhone

---

On Sep 28, 2012, at 5:30 PM, The Fantasica Support Team <fantasica_support@siliconstudio.co.jp> wrote:

Thank you for contacting the Fantasica Support Team! We are constantly striving to improve our service and appreciate your valuable feedback!

Regarding your inquiry, please try to delete the application and re-downlo
ad it from Google Play. During the download, you should be connected to Wi-Fi. Please close all other running software including any security software. Please be advised that you will need 200MB of free space in your SD card for you to be able to download the game. Kindly check the free space on your SD
card before downloading.

As always, your continued patronage is very important to us. If you have any additional questions, please do not hesitate to ask. For ongoing service requests, we ask  that you retain any previous relevant emails in order to facilitate the support process. Thank you again for playing Fantasica and we
look forward to hearing from you again.


Kind regards,
The Fantasica Support Team

---

Good morning. I am an avid player and card pack supporter of the Fantasic
a game. Very great and entertaining. However I've been running into a proble
m where it's causing a nuisance.

Before the 09/27/12 update, my app ran fine. But after the update, I have
experienced more multiple crashes in 1 hour game play since I've downloaded
the app back in 09/10/12.

Whenever I click on my Album page, it crashes. In the middle of a quest or training it crashes. Within the past hour of playing today, between 7a - 8
a PST, I've experienced 5 different crashes.

Is there a fix? Is this happening to other players as well?

Thank you for your time,


Sent from my iPhone

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memphiskite
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Join date: 2012-09-15
Posts: 1751

PostSubject: Re: Random Iphone Crashes?!?!?   Mon Oct 01, 2012 1:18 am

Is it just me... or does their emails sound like a template...?
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pnoytroi
Gingerbreadian [SPECIAL]


Join date: 2012-09-13
Posts: 946

PostSubject: Re: Random Iphone Crashes?!?!?   Mon Oct 01, 2012 2:12 am

memphiskite wrote:
Is it just me... or does their emails sound like a template...?

Of course. Like any other business haha

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Valhades
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Join date: 2012-09-09
Posts: 155

PostSubject: Re: Random Iphone Crashes?!?!?   Mon Oct 01, 2012 3:29 am

memphiskite wrote:
Is it just me... or does their emails sound like a template...?

"Canned Responses" is the proper business terminology Very Happy
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pnoytroi
Gingerbreadian [SPECIAL]


Join date: 2012-09-13
Posts: 946

PostSubject: Re: Random Iphone Crashes?!?!?   Mon Oct 01, 2012 3:06 pm

Let's cross our fingers the maintenance is about the crashes

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Sientara
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Join date: 2012-08-31
Posts: 167

PostSubject: Re: Random Iphone Crashes?!?!?   Mon Oct 01, 2012 3:10 pm

pnoytroi wrote:
Let's cross our fingers the maintenance is about the crashes

The announcement this morning was that this is a Mobage maintenance to fix store issues.
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pnoytroi
Gingerbreadian [SPECIAL]


Join date: 2012-09-13
Posts: 946

PostSubject: Re: Random Iphone Crashes?!?!?   Mon Oct 01, 2012 7:03 pm

Sientara wrote:
pnoytroi wrote:
Let's cross our fingers the maintenance is about the crashes

The announcement this morning was that this is a Mobage maintenance to fix store issues.

Boo >_< Didn't see that announcement lol

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brokenchicken
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Join date: 2012-09-04
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PostSubject: Re: Random Iphone Crashes?!?!?   Mon Oct 01, 2012 7:11 pm

And just to confirm it, the crashes are definitely continuing. It's not in any one particular mode; I've had it happen in the Castle, in 25-6, in Enhance, all over the place. Classic memory leak.

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Valhades
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Join date: 2012-09-09
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PostSubject: Re: Random Iphone Crashes?!?!?   Mon Oct 01, 2012 7:35 pm

brokenchicken wrote:
And just to confirm it, the crashes are definitely continuing. It's not in any one particular mode; I've had it happen in the Castle, in 25-6, in Enhance, all over the place. Classic memory leak.


This is most definitely not caused by a memory leak. Memory leaks occur when a program reserves a section of RAM and never frees it up. Eventually the RAM becomes full and applications do strange things or hang. The key is that the memory leaks cause application failure over an extended period of time, a degradation in performance occurs until instance failure.

Most likely what caused the issue is a conflict with certain hardware / software occurred and PhoneGap (the cross platform framework Mobage uses) is throwing an exception that is never caught. After the maintenance today, I no longer have this issue -- I'm sure other still do, fixing every case would be difficult in one hotfix.
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